A Breakthrough in How to Objectively
Measure the “Soft” Issues of Organizational Functioning


Key Learning Objectives:

  1. Show several real-life applications of this new methodology

  2. Give step-by-step instructions for constructing “hard measures” for “soft issues”

  3. Get the audience enthusiastic and motivated about this new way of approaching an old quality measurement problem

Overview/Abstract:

A recurring measurement problem we have in quality improvement projects is how to quantify the “soft” issues of organizational functioning, such as leadership, organizational culture, readiness for IT upgrades, behavioral style, job involvement, commitment, “fairness,” motivation, and job satisfaction for benchmark and improvement target purposes.  In these cases, organizations often resort to subjective judgments from participants on questionnaires. Usually these perceptions are collected in the form of Likert-scale responses to statements – agree-disagree scales. 

Our challenge is how to come up with quantitative-based, reliable, repeatable, and meaningful measures of these psychological and cultural aspects of the environment, without having to resort to “perceptions.”  The purpose of this talk is to show dramatically how this can now be easily done. 

During this address, Dr. Ed Cornelius will present a surprisingly simple breakthrough measurement methodology for creating “hard measures” for “soft issues.”  This measurement methodology is behavior-based, descriptive, action-oriented, and just as meaningful to managers as error rates, scrap rates, rejection rates, and set-up reduction times.   Ed will present these ideas in an enlivening and entertaining way and with humor designed to inspire his audience to feel they can use these new measures immediately in their own organizations.  

Back to Ed Cornelius' Speaking Page

 
For more information please contact:
Kaela Harmon
phone: 1.800.200.1104
email: info@corneliusassoc.com
or use our CONTACT FORM
 
Home Teamwork Project Management Leadership Development Who We Are Our Speakers Our People Our Clients Our Products & Training Courses Articles What's New