Level One: The
Foundation
Effective
Listening Skills
Participants
will gain a better understanding of the importance of listening.
Through activity-based learning, participants will learn the
barriers to effective listening and how to overcome them as well as
have hands-on practice with interactive listening.
Practical
Communication Skills
Participants
will learn to encourage open communication through their own
behaviors. Participants
will not only learn a model for presenting their views but also get
hands-on practice in small groups.
Giving
Praise
Participants will
learn and understand the importance of showing support for people.
After demonstrations of the praise giving process, each
participant will have the opportunity to practice these new tools
and techniques.
Time and
Priority Management
Participants
will learn the difference between “gotta-do-its” and
“it-can-waits” by using a simple but effective prioritizing
technique. Participants
will also gain a better understanding of the importance of
delegating and avoiding procrastination.
Successful
Meeting Skills
This
interactive program is designed to demonstrate why meetings are
important. Participants
will understand the roles in a meeting and the tools necessary to
conduct successful meetings.
Giving
Feedback and Criticism
Participants
will learn an approach for effectively giving feedback as well as
tools for absorbing criticism.
This interactive session will provide participants with the
opportunity to practice these new skills in small groups.
Level Two:
Leadership Skills
Involvement
Skills
Participants will
learn how to encourage involvement and ownership among their
employees. They will
also learn the levels of participation as well as the eight crucial
involvement skills. Practical,
interactive exercises will reinforce these new skills.
Behavioral
Styles
Participants
will learn the different styles of behaving towards others and be
able to identify each style. They
will identify the advantages and disadvantages of each style on the
behavioral style continuum. Small
group exercises will provide an opportunity to observe their own
style and its affect on others.
Effective Conflict
Resolution
During
this interactive program, participants will learn the different
types of conflict as well as strategies for dealing with each.
They will work in small groups practicing the process for
approaching group conflict. Participants
will also learn a model for handling one-on-one conflict.
High Involvement
Leadership
This program is
designed to develop the skills managers need to ensure a
business-like, candid and involving environment.
Participants will learn and practice a four-phase interaction
process for communicating and addressing issues with others.
Problem
Solving and Decision Making
This
workshop teaches a simple but effective four-step process for
dealing with difficult operational problems that managers often
face. Participants
focus not only on using the right approach to problem solving, but
also on seeking the expertise and views of others.
Participants will reinforce these new skills through hands-on
practice and exercises.
Successfully
Managing Change
Participants will
understand the reasons for and importance of change in an
organization. They will
also learn the three phases of change and how different people might
respond differently to change.
Through exercises and cases, participants will practice using
the tools and technique taught to effective deal with organizational
change.
Setting
Goals and Following-Up
Participants will
learn tools and techniques for effectively setting realistic goals
as well as a process for following-up to ensure that goals are
accomplished. Hands-on
exercises will reinforce the tools and techniques taught.
Effective
Presentation Skills
Participants
will learn the components of an effective presentation as well as
skills for delivering to small and large groups.
Participants will practice these presentation skills in small
groups and receive constructive feedback.
Level Three: Team
Building Skills
Orientation
to Teams
This
interactive workshop helps managers understand what moving to teams
means to them and the organization, what the new roles and
responsibilities are and teaches the new skills they will need to be
successful in the transition.
Coaching and
Counseling
This
program teaches participants the importance of creating and
maintaining intrinsic motivation.
Participants will learn to help employees understand their
strengths as well as help employees identify their weaknesses and
build an action plan for improvement.
How to Lead
a Team
This
workshop focuses on clarifying the team leader role and developing
the leadership skills necessary to draw on the experience, knowledge
and expertise of all team members.
Participants will learn and practice the tasks that have to
be performed for the nurturing and success of any team.
Team
Building Skills
This
fun, interactive program focuses on the issues of interacting with
one another as a team. Exercises
and group discussion will be used to reinforce the importance of
this topic -- teams must communicate and interact effectively in
order to be successful.
Maintaining
a Positive Team Environment
Participants
will learn ways to maintain a positive team environment that are
centered around intrinsic motivation.
Participants will learn techniques for making employees’
jobs more interesting and increasing the sense of pride and
accomplishment among employees.
Successfully
Motivating Others
Participants
will learn the advantages and disadvantages of extrinsic and
intrinsic motivation as well as a process for directing a team that
capitalizes on the motivation of others.
