Effective leadership performance depends on a blend of appropriate skills, knowledge, attitudes, and behaviors coupled with relevant experience. This program helps supervisors gain the skills they need to become more effective leaders in your organization.  The truly successful leader is one who is able to come to terms with his or her strengths and weaknesses.  He or she practices self-discipline, manages his or her own emotions, and objectively administers the job.  Supervisory leaders must expertly handle disruptive behavior and difficult people from time to time.  This course identifies five roles of a supervisory leader: influencing people, supervising work, communicating effectively, coaching and managing through conflicts.  Participants will learn to excel in these roles and are given tools to help them back at work. 

Learning Objectives

1. Learn to choose between effective and ineffective leadership styles.

2. Understand the relationship between their styles and the motivation and behavior of others

3. Understand and learn to implement the four steps to active supervision

4. Discover a proven process for problem solving

5. Learn five steps for effective decision-making

6. Understand the need for delegation and how to delegate effectively

7. Discover ways to communicate more effectively and vividly

8. Learn a technique for coaching performance

9. Understand the difference between coaching and discipline

10. Find out how to convert conflicts into problem solving sessions

11. Learn effective tools for dealing with difficult people

12. Discover ways to help groups in conflict

13. Develop a personal action plan

Audience

This course is designed for supervisors, managers, and all employees on a management track.

Course Outline

Module One: Leading People

	What supervisory leaders do
	How do leaders influence people?
	Leading, supervising and managing
	Choosing effective leader styles
	Leader styles triangle
	How beliefs influence leader styles
	How personalities influence leader styles
	Consequences and motivation

Module Two: Supervising Work

	Creating a positive environment
	Indicators of a positive environment
	Supervising work
	Alignment
	Four steps to active supervision
	Five steps to problem solving
	Team brainstorming
	Five steps to process improvement for busy supervisors
	Five steps to effective decision-making
	Five guidelines to common sense delegating

Module Three: Communicating Effectively

	Interpersonal communications and emotional inferences
	Using your emotional intelligence
	Communication tools for the speaker
	Communication tools for the listener
	More advanced communication tools
	Stating expectations and building agreement
	Organizational culture and communication

Module Four: Coaching for Improved Performance

	Coaching for improved performance
	Performance expectations
	Assessing performance and planning
	The MUSE Assessment – a 3-minute assessment tool
	Basic coaching techniques
	Coaching or discipline?
	Three coaching techniques

Module Five: Managing Through Conflict

	Effective and ineffective responses to conflict
	Converting conflict to problems solving
	Three steps for conflict problem solving
	Handling difficult people
	Helping groups in conflict

Program Format- 5 Days

This intensive five-day course is built around practical skills that make the difference between effective and ineffective supervisors.  In teaching each skill, we present the learning point, illustrate its advantages and give examples and demonstrations.  Then, each participant practices and gains confidence in using the skills.  We use videotaped role-play, exercises and case studies to give participants “hands-on” skills practice.  Participants receive instructor and peer feedback to improve their skills.  All participants leave this training course with a Study Guide, packed with tools to help on the job, a website with relevant readings and other items to help participants further their learning and a specialized action plan for on-the-job reinforcement of the newly learned skills.  The maximum class size is 18, but for optimum results 12-16 participants is ideal.

Customer Service Features

Cornelius & Associates offers two excellent customer service features to compliment this course: 

Conference Call with Participants’ Supervisors

The course instructor will participate in a conference call with the participant’s supervisors.  The purpose of this call is to ensure the participant’s supervisors understand the goals and objectives for the training course and the importance of the participant’s Personal Action Plan.  The instructor reviews simple items their supervisors can do to reinforce and enhance the training on the jobsite.  Also, participant’s supervisors will have the opportunity to ask questions and clarify information.  This feature is particularly useful when training participants each have different supervisors or come from different locations.   

Follow-up Conference Call with Participants

Optional Assessment Tools

Cornelius & Associates offers two excellent tools to compliment this course for an additional fee:

The Leader Tasks Questionnaire

This tool is a brief questionnaire that assesses the participants’ strengths and weaknesses along forty-seven factors which all relate to the learning points taught in this training course.  It is filled out ahead of class by the participant and the participant’s manager and then tabulated.  The participant gets a chart showing their responses and their manager’s responses.  The purpose of this tool is to show gaps in perception and for use as a conversational tool for the participant to discuss improvements with their manager.  If this option is added on, the instructor spends time in class reviewing the charts and relating the information to learning points in the course. 

The Myers-Briggs Type Indicator® (MBTI®) Online Assessment

For more information please contact:
Kaela Harmon
phone: 1.800.200.1104
email: info@corneliusassoc.com
or use our CONTACT FORM

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