Every
single interaction with another person is
either a deposit or a withdrawal for every future interaction.
Team members often find themselves in
situations in which they need to talk to a peer team member about a
problem or situation that needs resolving.
This program is designed to help team members develop the skills
they need to ensure that they operate in a candid, self-disclosing, and
collaborative manner with each other.
It is built on our basic team building courses.
The
program reviews the behavioral styles model and helps team members
develop appropriate responses to the different behavioral styles
exhibited by their fellow team members.
Specific communications skills are taught to ensure that the
one-on-one interaction is effective and accomplishes the objective of
building teamwork.
Learning Objectives
-
Observe and identify team
members’ behavioral responses so that appropriate interaction
can take place.
-
Use communication tools that
create mutual trust with other team members and encourage them to
work towards resolving problems.
-
Understand and respond to the
motivational needs of other team members so that they are willing
partners in day-to-day operations.
- Use
a specific interaction mapping which includes a four-step approach
to resolving conflict and reaching consensus.
Audience
The
audiences for this program include any groups of employees or team
members who work together on a day-to-day basis.
Intact work teams can take this course together for team building
and skills development. Team members from different teams also benefit from this
course by enjoying a confidential environment in which to discuss and
find resolutions to problem situations.
Course Outline
One-on-One
Communication
 |
Benefits of one-on-one
communication with team members |
|
|
Appropriate
communication topics |
Behavioral
Styles Model
|
|
Ways to identify style |
|
|
Teamwork behavior |
|
|
Submissive behavior |
|
|
Aggressive
behavior |
Communication
Tools and Processes
|
|
Effective Listening |
|
|
Open-ended questions |
|
|
Closed-ended questions |
|
|
Paraphrasing |
|
|
Confirmation statements |
|
|
Silence |
|
|
Mirror Emotion Statements |
|
|
Depth
not scope |
The Interaction
Map
|
|
Milestone One:
Bring up the subject |
|
|
Milestone Two:
Seek knowledge and gain understanding |
|
|
Milestone Three:
List areas of agreement and concern |
|
|
Milestone Four:
Come to an agreement on actions and follow-up |
|
|
Customized
role plays on videotape |
Prerequisites
The
prerequisite for this course is the completion of Team
Member Responsibilities and Skills or Working
Together: Cooperation & Conflict.
Program Format- 1
Day
This one-day workshop
is designed to build on our basic team building concepts.
It is highly interactive and fast paced.
Emphasis is placed on getting participants ready to video tape a
team member interaction role play and receive feedback from other
participants on the effectiveness of the interaction.
Logistical
requirements include a video camera and playback unit for every four
participants in the class. The
optimal class size is 12. If
the class exceeds 12 participants, one or more coaches will be needed to
support the feedback process. |
