“Leadership should be born out of the understanding of the needs 
of those who would be affected by it.”   
-Marian Anderson 

To nurture the success of any team, a team leader must perform certain tasks.  Unfortunately, in many organizations, there is a lot of confusion about what the role of the team leader is and how they should assume that role.   

This course focuses on clarifying that role and developing the leadership skills necessary to draw on the experience, knowledge, and expertise of all team members.  These skills will be helpful to employees at any level of the organization who are responsible for leading problem-solving teams, customer service teams, production teams, and others.   

Learning Objectives

1. Understand the role as team leader and how to carry it out.

2. Practice and learn the people skills needed to guide the team.

3. Set the stage for team members to effectively work together better.

4. Learn how to create an environment where team members will motivate themselves.

5. Develop skills for turning conflict situations into positive problem-solving opportunities.

6. Receive a start-up kit.

7. Learn new meeting management skills and consensus building techniques.

8. Develop skills for keeping the team focused.

Audience

This course is specifically designed for any of the following members of your organization: current or future team leaders of problem-solving or work teams, project leaders, supervisors who will be charged with helping employees start teams, employees who are leading committees or other work groups, and members of an organization who are expected to become more "self-managing" in their work groups.

Course Outline

Teams and What Teams Do

	What is a team?
	Key elements in the definition of a team
	Types of teams and some typical activities
	Where do teams come from?
	What type of team do you have?
	Goals & Missions
	Temporary teams have temporary goals
	Permanent teams have permanent missions
	What sometimes happens to teams if you’re not careful

Team Leader Duties and Responsibilities

	Team Leader
	Background information about the team leader’s job
	What does a team leader do?
	Facilitator, Sponsor, Coordinator
	Getting Help
	What you need to know about organizations
	Some people just know how to get things done

Meeting Management

	Meeting Management
	Types of Meetings
	A Review of the Roles
	A Review of the Meeting Tools
	Brainstorming
	Rules of Brainstorming
	Building Consensus
	A Consensus Building Model
	Using a Problem Solving Process
	Important Points to Remember
	Focus of Control
	Decision Making Model
	Some Common Traps to Avoid

Working with People- Team and Individual Styles

	Stages of Team Development
	Stages of Individual Development
	Review of Three Behavioral Styles
	Behavioral Style Continuum

Working with People- Communications Skills

	Team Leader Communications
	A Model for Presenting your Point of View
	Step by Step Examples
	Summary of the Communication Model
	Listening to Team Members
	Becoming a Better Listener
	Questioning Skills
	The Importance of Paraphrasing
	Examples of Paraphrasing
	Avoid Communication Blocks

Working with People- Understanding Conflict

	Philosophy of Dealing with Conflict
	What is Conflict?
	Causes of Conflict
	Dealing with Conflict
	Case Studies
	Resolving Conflict
	A Model for Dealing with Conflict

Tools and Techniques

Each participant receives a comprehensive training manual that will later serve as a valuable reference guide.  In addition, the Team Leader’s Start-up Kit contains all the team planning forms and project management tools needed to get started and stay on the right track, including:

	Writing Your Goal Statement:  Ad Hoc Teams
	Writing Your Team’s Mission Statement:  Natural & Standing Teams
	Team Roster
	Duty Assignments for Team Members
	Sample Form for Team Operating Guidelines
	Sample Team Operating Guidelines for a Natural Team
	Writing Your Team’s Job Description
	Getting Your Paperwork Straight
	Sample Meeting Agenda Form
	Keeping a Parking Lot
	Recording Action Steps
	Planning for Team Operations
	Daily Planning Guide:  Day Shift
	Daily Planning Guide:  Evening Shift
	Weekly Planning Calendar
	90-Day Planner
	Time Management For the Team Leader
	Simple Process Improvement Tools
	Process Improvement Using the Flow Process Chart:  Current Process
	Process Improvement Using the Flow Process Chart:  Proposed Changes
	Getting Your Team Unstuck:  Possible Causes of Problems
	Managing Work Assignment Conflicts on the Job:  The Should/Should Not Chart
	Deciding What to Work On First:  Problem Priority Grid
	Team Evaluation:  Performance Evaluation for a Natural Team
	Team Meeting Evaluation Form
	Start, Stop, Continue
	Team Member:  Peer Evaluations

Prerequisites

Completion of Team Member Responsibilities and Skills would be helpful, but is not required.

Program Format- 3 Days

This course consists of six half-day modules that should be taught in three full days.  The training days do not have to be consecutive but should not be spread more than a week apart. 

For more information please contact:
Kaela Harmon
phone: 1.800.200.1104
email: info@corneliusassoc.com
or use our CONTACT FORM

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