“You
do not lead by hitting people over the head-
that’s assault, not leadership.” –Dwight D. Eisenhower
This
course is designed to help managers and supervisors develop the skills
they need to ensure that their employees operate in a businesslike,
candid, self-disclosing and collaborative manner.
Learning Objectives
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Observe
and identify other peoples’ behavioral responses so that
appropriate interaction can be developed.
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Utilize
a specific four phased interactions process for building the
confidence and self-esteem of others to ensure a desire to get
involved and build better relationships.
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Respond
to the extrinsic and especially the intrinsic needs of others to
establish a basis for trust, teamwork and self-motivation.
- Utilize
effective communication tools to build successful partnerships
with others and to enhance the productivity of future business
encounters.
Audience
This
course is specifically designed for managers, supervisors, members of
professional team and management trainees.
Course Outline
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The
Two Dimensional Framework
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Understanding
Employees’ Responses to Change
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Establishing
Appropriate Control -- Finding the Least Restrictive Environment
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Types
of Behavioral Responses to Conflict
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The
Positives and Negatives of Each Type of Behavioral Response
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How
Your Response Type Influences Other Employees’ Responses
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Leader
Behaviors
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Subordinate
Behaviors
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How
Do You See Your Leadership Behavior?
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Extrinsic
vs. Intrinsic Motivation
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Motivation
from a Behavioral Perspective
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The Four Phase Interaction
Model
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Communication
Tools and Processes
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With
Which Types of Behaviors Would You Emphasize or De-emphasize the
Communication Tools and Processes
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Cases:
Role Plays Based on Situations Related Directly to the
Employee’s Work Environment
with Each Type of Behavioral Response
(Three role plays per
participant)
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Cases:
Real-Life Role Plays in which the Participant Uses the
Four Phase
Interaction Model to
Handle a Situation They are Facing On-The-Job
(One role play per
participant) |
Program Format- 3
Days
This three-day program uses behavioral
objectives, demonstrations, skills practice, and reinforcement.
The course instructor presents the major learning points, leads a
discussion on the advantages of the skill and demonstrates the skill.
Participants then practice the skill through videotaped role-play
situations, group cases and exercises.
On the final day, participants have an opportunity for
self-analysis and work through the development of an implementation
plan. The maximum class
size is 20, but for optimum results 12-16 participants is ideal.
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