“The
most immutable barrier in nature is between
one man’s thoughts and another’s.” –William James
You
always hear, “it’s a communications problem.”
Communication is critical to meeting and exceeding business
objectives.
This course describes communication as a transaction in which
speakers and listeners strive for mutual understanding.
Employees expect to have an abundance of information as an
ordinary and appropriate part of their employment experience.
Leaders should recognize this expectation of their employees and
devise communication plans, policies and practices that help create
desired outcomes.
Learning Objectives
-
Gain
an understanding of effective communications and mutual
understanding.
-
Learn
how to use emotional intelligence to gain knowledge of the true
meaning of what is being stated.
-
Understand
and practice receiver, sender and advanced communications tools.
- Understand
the importance of stating expectations and building consensus.
Audience
This
course is specifically designed for managers, supervisors, team leaders,
department heads and others in the organization that need good
communication skills for relating to peers and employees.
Course Outline
Overview of Communication
Principles
 |
The
Sender and the Receiver
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Management
can have Positive or Negative Impact
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The
behavioral style continuum: low-assertive, mid-assertive,
high-assertive
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Group
Exercise |
Interpersonal
Communications and Emotional Inferences
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How
to hear what is NOT being said
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Emotional
Intelligence
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Two
Axioms of Human Behavior
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Group
Exercise |
Communication
Tools
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Achieve
Mutual Understanding
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Communication
Tools for Speaker
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Communication
Tools for Listener
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Advanced
Communication Tools
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Group
Exercise |
Stating
Expectations and Building Consensus
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Performance
Expectations
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Building
Consensus
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Group
Exercise: case studies |
Program Format- 1 Day
This one-day program is designed to
give participants hands-on practice of the necessary tools to
communicate effectively in the workplace. This program effectively combines discussion with role-plays
and team exercises. The
maximum class size is 20, but for optimum results 12-16 participants is
ideal. |
