“Trouble
is only opportunity in work clothes.”
-Henry Kaiser
This course
is designed to give managers and supervisors the tools and techniques
that can be used to resolve conflict successfully.
This course focuses on those problems and conflicts that often
occur in groups or teams.
When
this course is completed, participants will be armed with specific tools
and techniques that can be utilized immediately in their organization to
help resolve problems, including three strategies for effectively
dealing with group conflict.
Learning Objectives
-
Learn and understand the
types of conflict.
-
Gain an understanding of
different strategies for dealing with group conflict.
-
Learn and practice the
process approach for group conflict.
-
Learn and practice a
coaching model for one-on-one conflict.
- Understand
how to use factor rating to resolve conflict.
Audience
This
course is designed for team facilitators, team leaders, managers,
supervisors and other personnel who wish to gain a clearer understanding
of conflict and conflict resolution.
Course Outline
 |
What is Conflict?
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Types of Conflict
Structural Conflicts
Social Conflict
Negotiating Conflicts
|
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Strategies for Dealing
with Conflict
Process Approach
Consultative Approach
Expert Approach
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Case Studies and
Exercises
|
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Using the Process
Approach for Group Conflict -- a step-by-step model
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Using the Model -- An
Example
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Using the Coaching Model
for Resolving One-on-One Conflict
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Using Factor Rating to
Resolve Conflict
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Case
Studies and Exercises |
Program Format- 1
Day
This
one-day program uses an interactive format that engages the entire
audience.
The participants are immersed in the concepts through group
activities, practice exercises and case studies.
The maximum class size is 20, but for optimum results 12-16
participants is ideal. |
